Extended Christmas returns period
We have extended our returns policy for your convenience this Christmas.
We will be happy to refund purchases made from Friday 17th November 2023 up until Monday 8th January 2024. Shop for that perfect gift with added peace of mind.
*In line with our normal returns policy. Your statutory rights are not affected
Returns & Refunds Policy
All products undergo comprehensive quality control and are checked for faults and damage before they are sent to customers
If you are not completely satisfied with your purchase for any reason, you can simply return the item within a 28-day period. Item(s) must be unused and still in a brand new condition and must be returned with the original packaging
In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. Please contact our Customer Service team before organising the return.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.
When we receive the item, we will inspect it to ensure everything is present and in its original condition to confirm its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow a maximum of 30 days for the refund to be processed.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us.
Return address: Ingersoll Returns, Unit 1 Phoenix Park, Apsley Way, London, NW2 7LN
All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. We ensure that all customers have a watch care guideline with their product.
If you are not completely satisfied with your purchase for any reason, you can return the item within a 28-day period. Item(s) must be unused and still in a brand new condition and must be returned with the original packaging
In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. In these circumstances, we will also refund any postal costs incurred by you to return the timepiece to us once the fault has been identified.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us. In this case, the original postage fee if paid, will be non-refundable.
When we receive the item, we will inspect it to ensure everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow a maximum of 30 days for the refund to be processed.
With your purchase, you will have received a returns form, LIFETIME WARRANTY and an instructions manual. Be sure to include them all with your unused product, appropriately packed. We only cover the postage fees for items that have been proven to be faulty by our service department.
Returns address:
Ingersoll Returns
Unit 1 Phoenix Park
Apsley Way
London
NW2 7LN
If you have any queries, please do not hesitate to contact us via the Contact Us page.
